Impact Intelligence – We are all about results……..
Providing the personal confidence and tools to get people into action and get results is what we do.
•Aligning action planning with key performance issues. • Successfully challenging individuals and teams to think differently. • Helping them overcome obstacles. •Energising and empowering them. •Following up to review successful practise and outcomes.
Workshops
Our Personal Impact workshops are 2 x 2 day modules, the first focusing on developing personal confidence and providing a framework for ’swaying hearts and minds’; the second provides the tools and techniques for developing powerful influencing strategies.
Feedback
“Time out of the office that will bring real business benefits.”
“I really enjoyed this course. I have some real practical tools to use in my day-to-day work. I will strongly recommend to others.”
“Very simply – I’d recommend this to everyone. I wish I’d been on this course 10 years ago. It should be mandatory for staff.”
“One of the best courses I’ve been on!”
“Thanks -and hope to see you both again.”
TheTelephone Impact Workshop
Our Telephone Support Staff workshops develop their influencing styles so as to maximise their telephone impact.
Dealing with irate, confused or stubborn customers with the appropriate style significantly increases support staff confidence and efficiency. Less delays, repeats or escalations!
What did you learn that you will be able to use back at work?
• To be more energising in the way I deal with customers and to show more empathy with their situation within the case at hand.
• Different strategies on how to deal with situations back in the work place
• Gave us a chance to examine out behaviour in different situations
• Smile, smile! – to enable and energise.
• The telephone skills – using the different styles to achieve what I want.
• What styles work better at different times.
Please click here for details of this 1 day workshop.
Personal Impact Reports
WHAT IMPACT YOU MAKE
will Open the Door To:
» Promotion
» Leadership
» Sales
And much, much more!
• Influencing Style – sample
• ChangeMaker Style
• DecisionMaker Style
• Personal Impact
Leadership elearning
What differentiates our approach to elearning is that it helps support behaviour change, not just understanding.
So our Leadership Experience (here) and StylesMaker elearning programme (here) use video, diagnostics and feedback to help individuals, often working in pairs, to practise and develop the range of influencing styles required to maximise their impact at work.
• The StylesMaker eLearning programme helps busy people master the impact they at the speed they choose.
• The programme contains audio and video clips to aid practise and learning, downloadable material, and quizzes.
Content
The programme consists of 5 modules in total, together with an introduction.
Introduction
Background to the programme, with learning aims and methodology.
Module 1 – Introduction to Influencing Styles
‘Push’ and ‘Pull’, and the two styles of each (Directive, Driving, Energising and Enabling). Uses manager developing her own influencing style skills. Quiz.
Module 2 – The Influencing Styles Report.
Explains the individual preferences for given influencing styles, using President Obama to refresh understanding of the 4 styles. Individual Influencing Style reports downloaded. Examination of strengths and weaknesses. Quiz
Module 3 - The Personal Impact Report.
Introduction to the 16 Impact Types. Downloading of individual Personal Impact Report. Quiz.
Module 4 – Developing Strategic Influencing Plans
Introduction to the Influencing Planning Grid, with examples and application to one of their own issues. Quiz.
Module 5 – Case Studies
The application of the learning is illustrated in 3 case studies, and participants invited to submit their own, with the chance of winning a place on a Personal Impact public course.
StylesMaker Taster (here)
The purpose of this taster is for you to appreciate the key themes of the programme to help you make a decision to purchase.
We encourage HR and other would-be purchasers to try out the full programme prior to purchase, and offer company-wide purchasing schemes.
Impact Intelligence – Get It!